Shipping Information

We currently ship worldwide

Orders are processed every 1-3 days.

For domestic orders, please allow 2-5 business days for Standard shipping.

For Expedited shipping, please allow 1-3 business days.

For international orders, please allow 7-14 business days for Standard shipping.

Please note that due to COVID, these timeframes are just estimates. We apologize in advance for any possible delivery delays.

Your order will be packaged in all eco-friendly materials. Read more about our packaging details here.

Unfortunately, there isn't much we can do on our end once it is on its way. Woven Co., is not responsible for any lost or damaged once the package has been scanned by postal service. Therefore, refunds for lost packages will be processed only upon official confirmation from the postal service.

Steps to help find your package:

1. Double check the tracking number & view most recent updates.

2. Contact your local USPS to see if they are holding it at a location.

3. Check with neighbors to see if it arrived at their address by mistake.

4. Contact USPS and report a missing package case.

Please note that shipping updates might be delayed. If it says "delivered", please allow 48 hours because it may just be running late.

Returns

Woven Co. is happy to offer you a return if you are not satisfied with your order! *applies to U.S. orders only* Returns must be made within 10 days of receiving your order. Customer will be subject to $8.00 fee to cover shipping costs & processing fees.  *applies to U.S. orders only* Exchanges must be made within 10 days of receiving your order. Customer will be subject to $8.00 fee to cover shipping costs. 

International order are final sale: no returns or exchanges

Any applied discount sales are final sale: no returns or exchanges

1. Complete our return form 

2. We will email you a pre-paid printable shipping label.

3. Package your item(s) to exchange into the original packaging, secure the package for safe travels. Tape the printed label onto the outside of the box.

4. Drop the box off at your local USPS location.

Once we receive your return back to the store, we will email you with information on your return credit. 

All orders placed are FINAL - we do not accept cancellations as we work to fulfill orders as quickly as possible. Please ensure you are certian before submitting your order.

Metal & Material Types

We offer only high-quality metals that are not platedAll of our jewelry is gold fill or sterling silver which is water resistant, hypoallergenic & great for sensitive skin. 

*Specific metal information is listed in each product description.

All of our stones, crystals, pearls etc. are natural entities, therefore, each is unique! We try to have each piece look as close as possible to the photo listed, but that's the fun of mother nature!

No! However, everyones skin reacts differently to materials. Since we only use gold fill & sterling silver, it helps to prevent that situation. There are certain cases when someones PH level can have a reaction to gold which may oxidize and leave a green residue.

Yes and no, let me explain! 

Yes, for everyday water use such as washing hands, it is perfectly okay. We always recommend completely drying the piece after exposing it to water to help prevent tarnishing. 

Now let's get to why we also said 'no'

We don't recommend showering or swimming with your jewelry, not because you can't, but because it's natural that overtime your jewelry will tarnish with excessive exposure to tough climates without proper care.

Yes! We offer only high-quality gold fill & sterling silver metals which are good for those with sensitive skin. 

Read more about the benefits of higher quality metals here

Care Instructions

Our fine jewelry & accessories are handmade in the USA and crafted with high-quality metals to stand the test of time. Despite our best efforts, they can still become tarnished due to a process called "oxidation". To ensure that your pieces will last a long time, please don't pass on the following care & cleaning instructions - your special pieces will thank you.  

Keep away from excess moisture

Wash with mild soap + water

Store in a cool dry place

You will receive a complimentary keepsake storage box, dust bag & polishing cloth with your jewelry order.